Get Paid, Every Day with RocketBNK DailyPay
How does RocketBNK’s DailyPay work?
Through RocketBNK DailyPay you are able to withdraw a percentage of your earned wages before payday, before your next pay day. RocketBNK calculates your earned wages by using your financial profile, payroll deposit history and time data. Your earned wages are accrued daily based on hours worked per day. Once you’ve set up an account with RocketBNK, you may request funds to be transferred to your personalized RocketBNK Mastercard Debit Card, and available for your use. The advance amount withdrawn is automatically deducted from your next paycheck.
What is RocketBNK’s DailyPay?
RocketBNK DailyPay is an benefit to you as an employee to access a portion of your earned wages before payday. You can use our DailyPay service to manage your bills, unexpected short-term cash needs without borrowing money, using Pay Day loans or incurring late fees or bouncing checks. Using our App, you can request, funds that are deposited immediately onto your personalized RocketBNK Mastercard Debit Card.
How do I enroll?
To enroll in the RocketBNK program, simply download our mobile app from the Apple or Google Android store and complete the enrollment process. You will create your username and password as part of the enrollment process. You will need to authorize your employee pay to be deposited in you RocketBNK account by your employer by completing the enrollment form. You will receive a personalized RocketBNK Mastercard Debit Card about a week following enrollment. After receiving your RocketBNK Mastercard debit card, you must ACTIVATE your RocketBNK card by calling the RocketBNK activation card activation phone number provided in the card package. You are then ready to use your card at any ATM or merchant where Mastercard is accepted.
Are there any fees to use RocketBNK?
Fees may vary by employer but are significantly less than the cost of short-term borrowing and any overdraft charges. Any fees along with the transaction amount will be deducted from your paycheck. There is no interest or payback period.
How do I request funds?
You can request funds via the mobile app or by logging into your account on our website. You will see your RocketBNK balance and our online policies to determine if you have earned wages eligible for withdrawal. Balances are accrued based on your hours worked. If you have not worked any hours during the pay period, then funds are not available to withdraw. Funds are immediately available upon request.
Is there a minimum withdrawal amount?
Minimum withdrawal amounts vary by employer.
How many withdrawals can be made in a pay period?
After successful enrollment and setting up your account, you can Sign-In to review the percentage of your wages available for withdrawal and the number of times you can use RocketBNK per pay period, per month and per year.
Why is my RocketBNK Balance at $0 dollars after a withdrawal?
Once you use your allocated number of withdrawals for the current pay period, month, or year, your available balance zeroes out for the remainder of the pay period. Any remaining earned wages will be paid out on the usual payday.
RocketBNK Mastercard Debit Card
What is the RocketBNK Debit Card?
The RocketBNK Debit Card is an opt-in convenience that you with a Mastercard prepaid debit card for direct deposit of your pay, making those funds immediately accessible via the card on payday. The RocketBNK Debit Card eliminates expensive check-cashing fees and money orders and gives cardholders free ATM access at 55,000 Allpoint ATM locations.
How does the RocketBNK Debit Card work?
Once your are enrolled in the RocketBNK program, and you have directed you employer pay to your RocketBNK bank account and activated your debit card, you can use your Mastercard to make purchases anywhere Mastercard is accepted; in the United States and around the world. You can also use your card to withdraw cash from ATMs displaying the Mastercard or Cirrus logos.
What are the advantages of the RocketBNK Mastercard Debit Card?
The RocketBNK debit card provides immediate access to your pay on payday, as pay is deposited directly onto the card – no more waiting for your paycheck to clear. The RocketBNK Mastercard debit card eliminates expensive check-cashing fees and money orders for employees who receive paper checks or do not have bank accounts. Additionally, cardholders can shop anywhere Mastercard debit cards are accepted; have free ATM access at more than 55,000 Allpoint ATM locations; and pay bills online or transfer available funds to a bank account. Your RocketBNK debit card can be replaced if lost or stolen; money on a lost or stolen card is covered by Mastercard’s Zero Liability Fraud Protection.
Where can I use the RocketBNK Mastercard Debit Card?
Cardholders can use their RocketBNK Mastercard debit card at all merchants who accept Mastercard and access cash at any ATM in the Allpoint ATM network. In addition, cardholders can pay bills online or transfer funds to a another bank account.
How are funds placed on my RocketBNK Mastercard debit card?
Once your RocketBNK Mastercard debit card is activated, your employer will deposit your earned wages every pay cycle e.g., every two onto the card instead of issuing a paper check or directly depositing the paycheck into a checking account.
What if my RocketBNK Mastercard debit card is lost or stolen?
Cardholders should immediately notify Customer Service at 1-8xx-xxx-xxxx and follow the prompts to choose the lost or stolen card option. A RocketBNK Customer service representative will answer 24 hours a day, 7 days a week for lost or stolen card concerns. Cardholders can also write to: Cardholder Services, P.O. Box xxxx xxxxx USA to report the card lost or stolen.
Is the RocketBNK Mastercard debit card a credit card?
No. The RocketBNK Mastercard is a prepaid debit card. However, purchases at a Mastercard merchant will require the cardholder signature or PIN if available. Also, the card can be used at ATMs carrying the Mastercard or Cirrus logo. To avoid PIN-based processing fees at Mastercard merchants, users can choose the credit option.
Can the card be used to get cash from ATMs?
Yes. By using your PIN number, you can get cash from ATMs anywhere a Mastercard or Cirrus symbol is displayed on the ATM. Typically there will be a charge by the ATM owner for using this ATM. To help avoid ATM charges, RocketBNK offers free reduced surcharge ATM access through our partnership with Allpoint. There are 55,000 Allpoint ATM locations. Find an Allpoint location near you.
Is a PIN (Personal Identification Number) required?
The RocketBNK Mastercard debit card can be used anywhere Mastercard Debit is accepted. Cardholders sign the receipt just like a Mastercard credit card transaction. However, a PIN is needed for ATM transactions and for purchase transactions when cash back is needed. Once you receive your card in the mail you will call the toll free number to activate the card and set up a personal PIN.
How do I check the balance on the card?
Cardholders can check their balance on-line by Signing In to their account on the RocketBNK app or clicking Sign-In at www.rocketbnk.com or by calling 1-8xx-xxx-xxxx.
Can a cardholder get cash back with purchases?
Yes, but only on PIN-based debit transactions at merchants that allow cash back transactions.
If the purchase is for more than the balance on the card, can the difference be paid separately?
Yes, the cardholder can pay the difference between the purchase price and the remaining value of the RocketBNK Mastercard debit card if the merchant will allow this type of transaction.
Can a cardholder use a RocketBNK Mastercard debit card at “pay at the pump” gasoline stations?
Yes, but a minimum amount, currently $74, will be automatically authorized and this may result in “transaction declined” if the balance is below this amount. The card terminal in “pay at the pump” stations automatically checks with the bank to see if the RocketBNK Mastercard debit card has enough money left to pay for an average purchase of gas, which varies among merchants. If the RocketBNK Mastercard debit card does not have enough money to pay for this amount, the attempt to pay at the pump will be declined. If this occurs, a cardholder can go inside and ask the cashier to authorize an amount that is within the remaining balance of the card.
Are there any other merchants where a transaction may be declined?
Some merchants, including restaurants, bars, salons, spas, transportation services, hotels, car rentals and cruise lines, may require a balance of up to 20 percent above the purchase amount to cover gratuity or other expenses. Transaction at these merchants will be approved if there is sufficient value available on the card to cover the entire transaction amount, including the purchase amount and gratuity or other expenses.
Can a cardholder load additional funds to the card?
Yes, in addition to electronic paycheck deposit, funds can be loaded via the Mastercard rePower® network. The nearest location can be found here: https://www.mastercard.us/en-us/consumers/get-support/reload-a-prepaid-card.html
What fees will be charged to the balance?
Refer to the cardholder terms and conditions sent with the card or the cardholder terms and conditions can be accessed in your app.
Why was my account charged a $4.95 fee?
Cardholders who do not make a transaction or receive a deposit for 180 days (6 months) are charged an inactivity fee by RocketBNK. Please refer to the cardholder terms and conditions sent with the card. The cardholder terms and conditions can also be accessed when you sign into the app.
Which issuing bank does the RocketBNK Mastercard debit card use?
CNB Bank is the issuing bank for the RocketBNK Mastercard debit card. The RocketBNK Mastercard debit card is serviced through Rocket Financial Inc., www.rocketbnk.com.
Can I cancel or deactivate the RocketBNK Mastercard debit card? Are there cancellation fees?
You can cancel and deactivate your card at any time for no fee. It is recommended that funds on your RocketBNK Mastercard debit card be removed before cancellation.
What if I were to leave my employer? Can the RocketBNK Mastercard debit card be transferrable for use at another company?
The RocketBNK Mastercard debit card is transferable.
How can I reach Customer Service for assistance?
You can use the RocketBNK app to review useful FAQ’s to assist with any issues you may have. As will scrolling to the bottom of the FAQ page provides you with additional options to secure assistance. We will respond within the next business day. During business hours (9 a.m. – 5 p.m. ET).
I’m having trouble logging in/the app is acting weird. What do I do?
If you experience some odd behavior, it could be because we’ve put out an update and your phone is caching things for you. It’s a good practice to uninstall the current version of the app and then download and install the latest version from the AppStore or Play store. If that doesn’t fix it, definitely reach out (see above) so we can help you!
Do I need to provide personal and financial data to use RocketBNK?
After you register and activate your account with RocketBNK, we ask you to provide personal and financial data, including by linking to your financial accounts, to create insights and projections that show you how you can accomplish your financial goals. The more accurate and complete the data, the more focused our insights and projections can be.
Does RocketBNK incorporate information about my partner/spouse, if applicable?
Yes, you may select the option to include your partner/spouse in your RocketBNK information gathering, insights and projections during the enrollment process.
What financial information and documents will I need to gather/prepare?
As part of the enrollment process RocketBNK will request an Identity document e.g., a drivers license picture and a link to your primary financial institution or link to personal and financial data that will allow RocketBNK to setup your account and create insights and projections to help you reach your financial goals.
How do I know my personal and financial information will be kept secure?
RocketBNK uses bank-level security to protect your information. Storing of your personal and financial date that you provide is encrypted, and areas of the RocketBNK site where your data are stored are password-protected. When you’re online at www.rocketbnk.com, you will always know when you are in a private and secure session when you see the green padlock in the address bar of your browser.
How do I know I can trust RocketBNK’s insights and recommendations?
RocketBNK’s service is based on the information you personal and financial information you provide. We provide a planning service, not an investment advisory role, and, as such, neither RocketBNK nor its app gives investment advice under any circumstances. We provide financial planning and education that considers your whole picture – your savings, debt, house and other assets – so you have a complete understanding of your financial picture as you move toward your goals.